Terms of Use

1. Acceptance of Terms

Welcome to the website of Swift Care Solutions ("we", "us", "our"). By accessing, browsing, or using this website, you confirm that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy.

If you do not agree with any part of these terms, please discontinue using this website. We reserve the right to revise these terms periodically; continued use after amendments indicates acceptance of the updated terms.

2. Medical & Emergency Disclaimer

Information published on this website is for general guidance regarding our domiciliary home care services. It does not constitute formal medical diagnosis, clinical prognosis, or prescription. Specific care routines are only determined following a comprehensive in-person Care Assessment.

3. Permitted Website Use & Conduct

You agree to use our website only for lawful purposes related to seeking home care services, arranging consultations, or contacting our management team. You agree NOT to:

• Submit fraudulent, inaccurate, or malicious information through our booking or contact forms.
• Attempt to gain unauthorized access to our administrative servers, data networks, or connected databases.
• Transmit any unsolicited promotional material, spam, or malicious code designed to disrupt website performance.
• Impersonate any person or misrepresent your authority to arrange care on behalf of another individual without their legal consent or Power of Attorney.

4. Care Enquiries & Service Agreements

Submitting an enquiry via our website or telephone does not establish a binding care provision contract. The formal commencement of care is subject to:

• An in-person Home Assessment conducted by our Registered Care Manager to ensure we can meet all person-centred requirements safely.
• A mutually agreed, signed Home Care Service Agreement and tailored Care Plan detailing visit schedules, rates, and emergency protocols.
• Confirmation of caregiver allocation and service start dates.

All ongoing care delivery is governed by our bespoke Service Agreement terms, including notice periods, cancellation policies, and review cycles.

5. Intellectual Property Rights

All original content, text, branding, graphics, logos, images, design layouts, and icons on this website are the intellectual property of Swift Care Solutions or licensed to us.

You may download or print copies of pages for personal, non-commercial use to review with family members or healthcare advisors. Any reproduction, redistribution, or commercial use without prior written authorization is strictly prohibited.

6. Limitation of Liability

While we make every reasonable effort to keep the information on this website accurate, timely, and complete, the site is provided on an "as is" and "as available" basis without warranties of any kind.

Swift Care Solutions will not be held liable for any indirect, incidental, or consequential damages resulting from your access to or inability to access this website, or reliance on any general information contained herein. Nothing in these terms excludes liability for fraud, personal injury caused by negligence, or any liability that cannot be excluded under English law.

7. External Links & Third-Party Services

Our website may contain links to external bodies (such as the NHS, Age UK, Norfolk County Council, or regulatory resources). These links are provided solely for your convenience. We have no control over the content, privacy practices, or accuracy of third-party websites and accept no responsibility for them.

8. Governing Law & Jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms or use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact Our Team

If you have any questions or feedback regarding these Terms of Use, please reach out to us: