1. Introduction
Swift Care Solutions ("we", "us", or "our") is a home care provider serving Old Catton, Norwich, and London. We are dedicated to providing compassionate, reliable, and dignifying domiciliary care.
This Privacy Policy explains how we collect, store, utilize, and protect your personal and special category (health and medical) data when you browse our website, submit an enquiry, or receive home care services from us. We adhere strictly to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
To provide tailored and safe home care, we collect relevant information from prospective clients, their designated family representatives, and active care recipients:
- Contact & Identification Details: Full name, telephone number, email address, postal address, and relationship to the care recipient.
- Care Assessment & Health Details: Care requirements, medical conditions, mobility status, dietary requirements, medication administration schedules, and GP / healthcare professional contacts.
- Emergency Contact Information: Names, contact numbers, and authority levels of next-of-kin, power of attorney, or designated family members.
- Website Technical Data: Anonymized analytical data, browser type, and interaction metrics to help us optimize page performance and user experience.
3. Lawful Basis for Processing
Under UK GDPR Article 6 and Article 9 (Special Category Data), we process your data under the following legal bases:
- Contractual Necessity: Processing is required to perform our preliminary care assessments and carry out the agreed Home Care Plan and Service Agreement.
- Legal & Regulatory Obligations: Compliance with healthcare regulations, health and safety requirements, and statutory adult safeguarding standards.
- Vital Interests: Sharing vital health data with emergency medical responders (e.g., NHS paramedics, A&E) if there is an immediate risk to life or health.
- Legitimate Interests: Managing client inquiries, maintaining accurate care logs, and ensuring high-quality service continuity.
4. How We Use Your Data
We treat all information you share with utmost respect. Specifically, we use your data to:
- Deliver safe, coordinated, and person-centred care visits in accordance with your preferences.
- Communicate schedules, updates, and reviews with clients and authorized family representatives.
- Coordinate safely with your registered GP, district nurses, or pharmacy for medication orders.
- Maintain accurate visit logs, risk assessments, and emergency action plans.
Strict Promise: We never sell, lease, or commercially trade your personal data to third parties or marketing agencies.
5. Information Sharing & Safeguarding
Information is only shared on a strict need-to-know basis with authorized parties:
- Our Trained Care Team: Caregivers assigned to your home have access strictly to the care plan, allergies, and daily routines required for safe support.
- Healthcare Partners: NHS medical practitioners, GPs, occupational therapists, and district nurses when coordinating medical care.
- Safeguarding Authorities: Where we have a statutory duty to protect a vulnerable individual from harm or neglect, in accordance with Norfolk safeguarding protocols.
6. Data Security & Retention
We employ robust administrative, technical, and physical safeguards to protect all personal records:
- Encrypted digital storage with multi-factor authentication and role-based access controls.
- Secure in-home paper records stored discreetly in agreed lockable care folders where applicable.
- Strict staff confidentiality agreements and annual data protection training for all team members.
Care records are retained for the statutory period mandated by UK healthcare regulations (typically 8 years following the conclusion of care services), after which they are securely and permanently destroyed.
7. Your UK GDPR Rights
Under UK data protection legislation, you and your authorized representatives possess significant rights regarding your data:
- Right of Access: Request a copy of the personal information and care notes we hold about you.
- Right to Rectification: Request correction of any inaccurate or incomplete details.
- Right to Erasure: Request deletion of data where its retention is no longer legally required.
- Right to Restrict or Object: Limit the ways we process your information in certain circumstances.
- Right to Complain: Lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your rights have been infringed.
9. Contact Our Data Protection Lead
If you have any questions regarding this Privacy Policy, wish to exercise any of your data rights, or want to discuss how your care records are managed, please get in touch:
Swift Care Solutions — Data Protection & Care Management
Old Catton · Norwich · London
Telephone: +44 7440 392370